Hospitality - 7 Stars Info Solutions

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Hospitality
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Customer Experience is the key success factor in the Hospitality industry and our Consulting Services commitment towards the Hospitality businesses comes by applying technology at the forefront of "Advanced Customer Experience". It is this understanding that we bring to the table when we partner with our clients in helping them derive optimum value from their investments in technology.

Our Consulting Services has made significant investments to help our Hospitality customers rise above competition through improvements across key performance parameters with guest’s feedback, suggestions, digital menu etc. We have developed solutions, accelerators, methodologies and frameworks addressing unique functionalities and requirements of the Hospitality industry.

We help our customers in maximizing ROI by mapping processes to applications, infrastructure and databases and thereby eliminating redundancies & cost overruns. The Hospitality industry is going through a phase of evolution. Today, hotel chains are striving to provide “Care-At Its Best” to all its guests and deliver the brand promise consistently throughout the value chain. (Upholds and exceeds this tradition of excellence by working with leaders in the industry across the globe, providing integrated IT and BPO to enable flexible business model options for our clients.

Our young but enthusiastic Hospitality practice has grown significantly in the last five years. Today, the practice works with some of the better renowned Hospitality chains in the world.

Today, companies are constantly vying with each other to woo consumers with a reach like never before — on their preferred websites, in their social media pages, on their mobiles, and in their living rooms. Which makes it all the more imperative that the quality of service is enriching and fulfilling.

Challenges:

  • Enhancing operations with enterprise mobility
  • Improve employee efficiency
  • Global Distribution System (GDS)
  • Payment Gateway Integration (PGS)
  • Digital Menu & Feed Back System
  • Maximizing social media impact
  • Online Booking System
  • Property Management System
  • Building Management System
  • Hotel Automation System
  • Making presence of online
  • Making sustainability a competitive differentiator
  • Meeting GenX expectations
  • Keeping pace with the ever changing demands of the industry
  • Dearth of skilled labour

Our Consulting Services Provides:

  • Today, WCS is helping Hospitality and Leisure clients reshape their technology landscape to deliver differentiated customer experiences while doing more with less, by addressing challenges in three key areas: business transformation, accelerating innovation and efficient operations.
  • WCS provides application development & maintenance, consulting and advisory services, production support, back office outsourcing and contact centre outsourcing services to the hospitality industry.
  • With integrated IT and BPO services, WCS assists hospitality companies lower their time to market considerably, enhance efficiencies, exceed service levels and ensure high quality deliverables. 

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